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Privacy Policy

PRIVACY POLICY

Effective Date: 1 June 2026

Rare Penguin Haute Couture (“Rare Penguin”, “Company”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding the personal information that you share with us. This Privacy Policy explains how we collect, use, disclose, store, process, and protect your personal information when you access or use our website, mobile applications (if any), products, services, customer support, and other offerings (collectively referred to as the “Platform”).

We recognise that privacy is important to our customers and are committed to handling your personal information responsibly, transparently, and in accordance with applicable laws.

By accessing or using the Platform, creating an account, placing an order, subscribing to our communications, or otherwise interacting with Rare Penguin, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue the use of our Platform.

1. Scope of this Privacy Policy

This Privacy Policy applies to all users of the Rare Penguin Haute Couture Platform, including visitors, registered users, customers, prospective customers, designers, business partners, vendors, and any other individuals who interact with us through our website or related services.

This Privacy Policy applies only to information collected by Rare Penguin and does not govern the privacy practices of third-party websites, payment gateways, courier partners, social media platforms, or external services that may be linked from our Platform.

2. Information We Collect

Depending upon how you interact with our Platform, we may collect the following categories of information.

A. Personal Information

When you register an account, place an order, contact customer support, participate in promotional campaigns, or otherwise engage with us, we may collect information including:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Mobile number
  • Date of birth (where voluntarily provided)
  • Gender (optional)
  • Preferred language
  • Purchase history
  • Wishlist and saved items
  • Communication preferences
B. Account Information

If you create a customer account, we may collect:

  • Username
  • Encrypted password
  • Login history
  • Account preferences
  • Saved addresses
  • Order history
  • Loyalty programme information (where applicable)
C. Payment Information

Payments are processed through secure third-party payment gateways.

Rare Penguin generally does not store complete payment card details.

Depending on the payment method, payment service providers may collect:

  • Payment instrument details
  • Billing information
  • Transaction identifiers
  • Payment confirmations
  • Refund details

All payment processing is subject to the privacy and security practices of the respective payment service provider.

D. Technical Information

When you browse our Platform, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Device identifiers
  • Language preferences
  • Time zone
  • Pages visited
  • Browsing behaviour
  • Referring website
  • Clickstream data
  • Session information

This information helps us improve the performance, functionality, and security of our Platform.

E. Cookies and Similar Technologies

We use cookies, pixels, web beacons, and similar technologies to:

  • remember your preferences;
  • maintain your shopping cart;
  • enable secure login sessions;
  • understand website traffic;
  • analyse customer behaviour;
  • personalise your browsing experience;
  • measure marketing effectiveness; and
  • improve our products and services.

You may modify your browser settings to refuse or manage cookies. However, certain features of the Platform may not function properly if cookies are disabled.

3. How We Use Your Information

We use your personal information only for legitimate business purposes, including:

  • processing and fulfilling your orders;
  • coordinating with Designers for order production and fulfilment;
  • processing payments and refunds;
  • arranging shipping and delivery;
  • verifying your identity;
  • managing customer accounts;
  • responding to customer enquiries;
  • providing after-sales support;
  • sending order confirmations and shipping updates;
  • improving our products and services;
  • personalising your shopping experience;
  • recommending products based on your preferences;
  • administering promotional campaigns;
  • detecting and preventing fraud;
  • maintaining the security of the Platform;
  • complying with legal and regulatory obligations; and
  • enforcing our Terms & Conditions.

We process your information only to the extent reasonably necessary for these purposes.

4. Sharing of Information

Rare Penguin values your privacy and does not sell your personal information.

However, we may share your information where necessary with:

  • Designers and partner brands for order fulfilment;
  • logistics and courier partners;
  • payment gateway providers;
  • fraud prevention and risk management service providers;
  • cloud hosting and technology providers;
  • customer support partners;
  • marketing and analytics service providers;
  • legal advisors, auditors, and consultants;
  • government authorities, regulators, or law enforcement agencies where required by applicable law.

All third parties receiving personal information are expected to process such information only for authorised purposes and maintain appropriate security safeguards.

5. Information Shared with Designers

As Rare Penguin operates as a multi-designer luxury marketplace, certain customer information may be shared with the respective Designer responsible for fulfilling your order.

Such information may include:

  • customer name;
  • shipping address;
  • contact number;
  • selected product;
  • measurements (where applicable);
  • order specifications;
  • customisation requests.

Designers are expected to use this information solely for order processing, production, quality control, fulfilment, and customer service relating to your purchase.

6. Marketing Communications

With your consent or where otherwise permitted under applicable law, Rare Penguin Haute Couture may send you communications regarding new designer launches, exclusive collections, product recommendations, promotional offers, seasonal campaigns, fashion events, newsletters, loyalty programme updates, customer surveys, and other marketing initiatives.

Such communications may be sent via email, SMS, WhatsApp, telephone calls, mobile notifications, or other electronic channels.

You may opt out of receiving promotional communications at any time by clicking the “Unsubscribe” link included in our emails, updating your communication preferences within your account, or contacting our Customer Support team.

Please note that even if you choose to opt out of marketing communications, we may continue to send transactional or service-related communications necessary for processing your orders, account management, deliveries, returns, refunds, security notifications, or compliance with legal obligations.

7. Data Retention

Rare Penguin Haute Couture retains personal information only for as long as it is reasonably necessary to fulfil the purposes outlined in this Privacy Policy, including processing transactions, managing customer accounts, providing customer support, complying with applicable legal and regulatory obligations, resolving disputes, enforcing our contractual rights, and protecting our legitimate business interests.

The duration for which personal information is retained may vary depending upon the nature of the information, the purpose for which it was collected, and applicable legal requirements.

Once personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of such information in accordance with our internal data retention practices and applicable laws.

8. Data Security

Protecting your personal information is important to us. Rare Penguin Haute Couture maintains reasonable administrative, technical, and organisational safeguards designed to protect your information against unauthorised access, disclosure, misuse, alteration, loss, or destruction.

These safeguards may include encrypted data transmission, secure hosting environments, access controls, password protection, internal security protocols, and periodic monitoring of our systems.

While we continually strive to maintain appropriate security standards, no method of electronic transmission or internet-based storage can be guaranteed to be completely secure. Accordingly, Rare Penguin cannot guarantee the absolute security of information transmitted through or stored on the Platform.

Customers are responsible for maintaining the confidentiality of their account credentials and should promptly notify us of any suspected unauthorised access or security breach involving their account.

9. Your Rights

Subject to applicable laws, you may have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information where legally permissible, withdraw consent where processing is based on consent, object to certain processing activities, request restriction of processing in appropriate circumstances, or seek a copy of your personal information where applicable.

To exercise any of these rights, you may contact us using the details provided at the end of this Privacy Policy. We may request reasonable verification of your identity before processing such requests.

10. International Data Transfers

As a luxury marketplace serving customers across multiple jurisdictions, Rare Penguin Haute Couture may engage trusted service providers located in different countries for functions such as payment processing, cloud hosting, customer support, technology infrastructure, analytics, fraud prevention, or international order fulfilment.

Where personal information is transferred across borders, we will take reasonable steps to ensure that appropriate safeguards are implemented and that such transfers are carried out in accordance with applicable data protection laws.

11. Children’s Privacy

The Platform is intended for use by individuals who are legally capable of entering into binding contracts under applicable law.

Rare Penguin Haute Couture does not knowingly collect personal information from children without the consent of a parent or legal guardian where such consent is required by law.

If we become aware that personal information relating to a child has been collected in a manner inconsistent with applicable legal requirements, we will take reasonable steps to delete such information.

12. Changes to this Privacy Policy

Rare Penguin Haute Couture may update or amend this Privacy Policy from time to time to reflect changes in our business operations, technology, legal requirements, or regulatory obligations.

Any revised Privacy Policy will become effective upon publication on the Platform unless otherwise stated. We encourage users to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.

Your continued use of the Platform following any such updates constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or the manner in which your personal information is handled, you may contact us at:

Rare Penguin Haute Couture

Email: support@rarepenguinfashion.com

Phone: +91 73000 16289

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)